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Reporting & Data Management Officer

Role purpose
The purpose of this position is to administer, support and ensure all reports is correct in line with business requirement and manage CRM system to drive the business moving forward through engaging and communicating effectively with both new and existing customers and increasing the average yield from our customer data base. 

Key Accountabilities
  • Prepare, reconcile data report of new and existing customers for all business channels.
  • Make general reports as MOF requirement of operation’s activities.
  • Establish and maintain automated reporting processes
  • Analyze databases to find customer needs, claims trend, sales quality to support company’s vision & strategy.
  • Assist with the development and implementation of CRM strategy focusing on the relationship between PVN and customer.
  • Establish/ maintain a high quality of data within CRM system and associated databases to enable a single customer view for each contact to drive more effective customer interaction.
  • Create and continuously review customer journeys, identifying opportunities and touch-points to improve the customer experience.
  • Ensure data protection law is being followed.
  • Other tasks assigned by line manager.
Qualification & Experience Requirements
 Bachelor degree
Studying in statistic, accounting or related to figures/report

Other required Degree, Professional Qualifications and Certifications:
Graduated from university, preferred insurance, financial scope.

Technical/ Professional/ Specific Competency Requirements:
  • Excellent attention to detail
  • Well analyze data skill
  • Good time management skill, able to priorities work to ensure efficiency

Relevant Working Experience
Experience of working in life insurance

Required Languages
  • Fluent Vietnamese
  • Proficient in English in speaking and writing is a advantage

Information technology/ Technical tools
Knowledge in computer software and information system

Personality Requirements  
  • Focus, discipline, integrity, careful, patient
  • High responsibility, high commitment, team spirit
  • High concentration, able to work  under tight deadlines and high pressure
  • Self-managed, self-motivated

Please send your application to the following address:
Ms Ngân Hằng
Tel: 024.39344939   Ext: 289
Office address: 9th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hanoi
HCM Branch office: 18th Floor, Green Power Building, 35 Ton Duc Thang Street, District 1, HCM