To do Customer Service task and support Customer Service Supervisor to comply with Customer Service guidelines to bring the best quality service to internal and external customers.
Qualification & Experience Requirements
Responsible to interact with internal & external customers to provide information in response to inquiries about products, procedure and services and to handle and resolve complicated complaints with the best service.
Support Supervisor to ensure CS team performance within service turnaround standard and within standard quality.
Build and document new procedures, guidelines to improve quality customer service
Proactive/ solve/ respond to complaint by letter within authority.
Effective building and maintaining relationship with other teams/ departments and partners to support CS daily work
Train and coach for new comer/staff to improve CS skills and knowledge
Other tasks are as assigned by Line Management.
Bachelor degree. University degree (Foreign Trade, Law, Social Science & Humanities...)
Other required Degree, Professional Qualifications and Certifications:
LOMA Certifications: ACS 100, 101.
Technical/ Professional/ Specific Competency Requirements:
Relevant Working Experience
Good customer service skills
Excellent communication skills – both verbal and writing
Friendly and supportive
Well analytical skills and problem solving
Thoughtful, understanding, patience with a sense of responsibility
Good in organizing skills
Able to work under tight deadline and high pressure
Ability do multi-tasks, team spirit
At least 2 years for experience in CS
Experience in Life Insurance
Fluent Vietnamese. Proficient in English and Vietnamese both in speaking and writing.
Information technology/ Technical tools
Knowledge in computer software and using computer system. Proficient in Word and Excel.
Please send your application to the following address:
Ms. Ngân Hằng
Discipline, honest, careful, calm
High responsibility, high commitment
Tel: 024.39344939 Ext: 289
PREVOIR VIETNAM LIFE INSURANCE CO, LTD
: 9th Floor, Sun Red River Building, 23 Phan Chu Trinh, Hanoi
HCM Branch office
: 18th Floor, Green Power Building, 35 Ton Duc Thang Street, District 1, HCM.